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Service

ERP Solution for the Service Industry

EDP Online is ideal for a wide range of service-oriented businesses seeking smarter operations and streamlined processes. From consulting firms and IT service providers to real estate agencies and customer support centers, the system adapts seamlessly to various industries. Marketing agencies, HR and recruitment companies, logistics and courier services, facilities management, legal practices, training providers, and financial service firms can all leverage its powerful features—like project tracking, invoicing, CRM, and service scheduling—to improve efficiency, boost productivity, and deliver exceptional client experiences.

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Our field

To boost productivity, improve service quality, and remain competitive, especially in IT and other service-driven industries like consulting, trading, manufacturing, and legal services, Tecwise offers tailored solutions designed to uncover new opportunities and streamline business processes. Our platform enhances teamwork and operational efficiency, leading to higher customer satisfaction.

With a focus on long-term value, our services help reduce operational bottlenecks, simplify complex workflows, and stabilize revenue streams. We specialize in customized implementation, development, and ongoing support for managed service businesses, fostering lasting partnerships and consistent results.

  • Control over resource and project
  • Flexibility and Adaptability
  • Competitive Advantage
Customer Relationship Management

Manage Your Customers

Keep all your customer or client information centralized and secure in one easy-to-access dashboard. From names and contact details to communication history and preferences, everything is at your fingertips—making it simple to monitor and manage relationships anytime. Strengthen engagement through built-in loyalty programs that encourage repeat business and long-term satisfaction.

Assign dedicated sales or account managers for personalized service and track performance with ease. Manage tax categories, templates, and IDs efficiently, and simplify international transactions with automatic currency conversion—ensuring smooth operations for both local and global clients.

Our Field Details Our Field Details
FEATURES

Empowering your business with innovation.

Subscription/ Recurring Payment Plan

Automate recurring customer payments with a flexible subscription plan service. Set up diverse plans, apply taxes and discounts, and configure trial periods. Replicate subscriptions at various intervals and generate automated invoices after the trial period ends

Mobile Access

With mobile access, your service teams can stay productive on the go. They can access real-time data, job updates, customer queries, and new tickets, providing better on-site customer service.

Inventory Management

If your service business involves providing materials or parts, track inventory usage in real time. This minimizes stock shortages and reduces waste, ensuring smooth operations.

Client Portal

Give your customers access to a portal where they can view the status of their services, submit support requests, track their billing, and communicate directly with your team. This improves customer experience and streamlines communication

Service Billing and Invoicing

Easily create accurate and timely invoices for services rendered, ensuring smooth billing cycles and reducing errors. Supports multiple pricing models (hourly, flat rate, etc.) and integrates seamlessly with customer accounts.

Asset Management

Track and manage physical assets like equipment, tools, or machinery, from acquisition to maintenance and retirement. This feature ensures optimal utilization, reduces downtime, and improves asset lifecycle management.

Features

Advanced features to drive efficiency and productivity

From streamlined networks to reliable software ecosystems, we ensure your systems are built to perform—seamlessly supporting your operations, scaling with your goals, and evolving as your business does.

New Release
Project Management

Streamlined Project Management Made Simple

Easily manage internal and external projects with our smart project management tools. From daily timesheets and task tracking to resource planning, cost control, and comprehensive reporting—everything is designed to help you stay on top of timelines, contracts, and team performance.

  • Collaboration Tools
  • Smart Reminders
New Release
Service Help Desk

Responsive Help Desk for Better Customer Engagement

Stay ahead of customer and project queries with a reliable help desk system designed for timely responses and organized issue tracking. From custom forms to priority-based ticket management, your team can resolve concerns efficiently—boosting satisfaction and project success.

  • Collaboration Tools
  • Smart Reminders
New Release
Service Level Agreement

Clear & Customizable Service-Level Agreements

Set the standard for service expectations with tailored SLAs that outline project scope, costs, timelines, and deliverables. Easily track materials, record usage, and define responsibilities—ensuring transparency and accountability between you and your clients or suppliers.

  • Collaboration Tools
  • Smart Reminders
New Release
Service Maintenance Visit

On-Site Service Maintenance Made Simple

Manage customer service requests that require on-location visits with ease. From scheduling appointments to assigning engineers or technicians, track both planned and ad-hoc maintenance tasks and ensure every service visit is completed and recorded efficiently.

  • Collaboration Tools
  • Smart Reminders
New Release
Warranty Claims

Streamline Your Warranty Claims

Automate the warranty claim process by serial number items and tracking project or customer solutions. Centralize warranty entry and updates, ensuring efficient management of claims and resolutions. This feature streamlines the process and improve customer satisfaction.

  • Collaboration Tools
  • Smart Reminders
New Release
Quality

User Friendly Quality Inspections

Effortlessly manage quality inspections across vehicles, parts, and services. Set clear quality standards, document findings, and track corrective actions to ensure consistency, compliance, and significantly improved product quality and customer satisfaction.

  • Collaboration Tools
  • Smart Reminders
About

Lead and Campaign Management

Easily manage leads, track opportunities, and oversee contracts, all in one place. Schedule appointments efficiently and stay on top of your pipeline to ensure no opportunity is missed.

Boost your business with powerful email marketing tools. Effortlessly create custom email campaign templates and tailor your messaging to resonate with your audience. Whether you’re targeting individuals or customer groups, managing communications has never been easier.

  • PPD Development
  • Quick Response
Shape
team team team team

Build your project with us, Make it world class

Our projects are born from a passion for innovation that knows no bounds.

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Contact

Lets get in touch

You can reach us anytime via info@tecwise.co.za

  • 30+ Years

    Field Experience

  • 7000+ Projects

    Done Around World

  • 99%

    Client Satisfaction

  • 2021 Year

    Established On

  • 2 Mins

    Response Time

Support

Contact Info

(+27)87-654-6140
info@tecwise.co.za

Map

Visit our office

43 Estcourt Avenue Centurion, Pretoria Gauteng,
South Africa