Privacy Policy
Effective Date: 23 August 2026
Last Updated: 23 August 2026
Tecwise respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Tecwise collects, uses, stores, protects, and discloses personal information when you visit or use our website, applications, platforms, products, services, or otherwise interact with us.
This Privacy Policy is intended to provide transparency regarding our information-handling practices and to explain your rights in relation to your personal information.
Where applicable, Tecwise processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable privacy and data-protection legislation.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. Where required by law, Tecwise will obtain your consent before processing your personal information.
1. Who We Are
Tecwise is responsible for the personal information that we collect and process in connection with our website, products, services, and business operations, except where another organisation is responsible for processing your information.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern regarding how your personal information is being handled, you can contact us using the details provided below.
Privacy Contact: Tecwise
Email: support@tecwisegroup.com
Telephone: +27 87 654 6140
Physical Address: 29 Drongo Street, Centurion, South Africa
2. Information We Collect
Depending on how you interact with Tecwise, we may collect different types of personal and technical information.
2.1 Information You Provide Directly
We may collect information that you voluntarily provide to us, including your full name, email address, telephone or mobile number, physical or postal address, company or organisation name, job title or position, information submitted through contact forms, information provided when requesting a quotation, information provided when requesting support, information contained in emails or other communications, and feedback, enquiries, complaints, or other information you voluntarily provide.
2.2 Account Information
If Tecwise provides account-based services, we may collect information necessary to create and manage your account, including usernames, account details, login and authentication information, account preferences, subscription information, and account activity.
We use reasonable security measures to protect account credentials. You are responsible for keeping your login credentials confidential and should notify us immediately if you believe your account has been compromised.
2.3 Technical and Usage Information
When you visit our website or use our digital services, certain technical information may automatically be collected. This may include your IP address, browser type and version, device type, operating system, screen resolution, language preferences, time zone, approximate location derived from technical information, pages visited, links clicked, referring websites, date and time of visits, website interaction information, and error or diagnostic information.
2.4 Transaction and Payment Information
If you purchase products or services from Tecwise, we may process information necessary to administer the transaction, including products or services purchased, transaction history, billing information, invoice information, payment status, and limited payment-related information.
Where payments are processed through an external payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy and security requirements.
3. How We Collect Your Information
Tecwise may collect personal information through a variety of methods, including information you provide directly to us, online forms, contact forms, email and other communications, account registration, purchases and transactions, cookies and similar technologies, website analytics, third-party service providers, and publicly available information where legally permitted.
4. How We Use Your Information
Tecwise may use personal information for legitimate business, operational, technical, and customer-service purposes.
We may use your information to respond to enquiries and requests, provide products and services, process orders and transactions, provide customer support, manage accounts and subscriptions, process payments, provide quotations, communicate with you about our services, send service-related notifications, improve our website and services, analyse website usage and performance, detect and prevent fraud or abuse, maintain the security of our systems, troubleshoot technical problems, manage our business relationships, comply with legal and regulatory obligations, establish, exercise, or defend legal rights, enforce our agreements and terms, and protect Tecwise, our customers, employees, and other individuals.
5. Lawful Basis for Processing
Where applicable law requires a lawful basis for processing personal information, Tecwise may process information where you have provided consent, processing is necessary to perform or enter into a contract with you, processing is necessary to comply with a legal obligation, processing is necessary to protect a legitimate interest recognised by law, processing is necessary to protect your legitimate interests, processing is necessary to protect the legitimate interests of another person, or processing is otherwise permitted by applicable law.
Where processing is based on consent, you may generally withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
6. Cookies
Our website may use cookies and similar technologies to improve functionality, performance, security, and the overall browsing experience.
Cookies may be used to make our website function correctly, remember user preferences, maintain user sessions, understand website usage, improve website performance, analyse website traffic, detect security issues, measure marketing effectiveness, and provide relevant content where applicable.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of parts of our website.
Where legally required, Tecwise will provide appropriate cookie notices and/or request consent before using non-essential cookies.
7. Direct Marketing
Tecwise may send you marketing communications where permitted by applicable law. Marketing communications may include information about Tecwise products and services, new features or services, special offers, promotions, events, news and updates, and educational or informational content.
Where consent is required, Tecwise will obtain the appropriate consent before sending direct marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.
Opting out of marketing communications will not necessarily prevent Tecwise from sending important service, transaction, account, security, or legally required communications.
8. Data Sharing
Tecwise does not sell your personal information as a general business practice.
We may share or disclose personal information where reasonably necessary and legally permitted, including with hosting providers, cloud-service providers, payment processors, email and communication providers, customer-support providers, analytics providers, security providers, marketing platforms, delivery or logistics providers, professional advisers, auditors, insurers, business partners where appropriate, government or regulatory authorities where legally required, law-enforcement authorities where legally permitted or required, and courts or dispute-resolution bodies.
We may also disclose information where necessary to comply with a legal obligation, enforce our agreements, protect our rights, investigate suspected fraud or unlawful activity, or protect the safety of individuals or our systems.
9. Third-Party Service Providers
Tecwise may use trusted third-party providers to operate, maintain, secure, and improve our website and services.
These providers may process personal information on our behalf. Where required by applicable law, Tecwise will take reasonable steps to ensure that third-party service providers are subject to appropriate confidentiality, security, and data-protection obligations.
Third-party providers may have their own privacy policies. Where you interact directly with a third-party service, you should review that provider's privacy policy.
10. International Data Transfers
Some of our service providers or technology infrastructure may be located outside South Africa. As a result, personal information may be transferred to or processed in another country.
Where personal information is transferred outside South Africa, Tecwise will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable data-protection requirements.
Depending on the circumstances, this may include appropriate contractual protections, recognised safeguards, consent, or another lawful mechanism.
11. Security
Tecwise takes reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, or other unlawful processing.
Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure hosting, security monitoring, system logging, security updates, backups, employee awareness and training, third-party vendor controls, and incident-response procedures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You acknowledge that there is always some level of risk when transmitting information electronically.
12. Data Breaches and Security Incidents
If Tecwise becomes aware of a security incident involving personal information, we will take reasonable steps to contain, investigate, remediate, and prevent recurrence of the incident.
Where required by applicable law, Tecwise will notify the Information Regulator and/or affected data subjects in accordance with the applicable legal requirements.
If you believe that your personal information or account has been compromised, please contact us as soon as reasonably possible.
13. Data Retention
Tecwise retains personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may depend on the nature of the information, the purpose for which it was collected, whether there is an ongoing business relationship, legal or regulatory requirements, accounting and tax requirements, dispute-resolution requirements, security requirements, and legitimate business requirements.
When personal information is no longer required, Tecwise will take reasonable steps to securely delete, destroy, anonymise, or otherwise de-identify the information where appropriate.
14. Your Privacy Rights
Subject to applicable law, you may have the right to ask whether Tecwise holds personal information about you, request access to your personal information, request correction of inaccurate or incomplete information, request deletion or destruction of information where legally applicable, object to certain forms of processing, withdraw consent where processing is based on consent, object to direct marketing, request information about how your personal information is processed, lodge a complaint regarding our handling of your personal information, and exercise other rights provided by applicable law.
Certain rights may be subject to legal limitations or exceptions.
15. Accessing or Correcting Your Information
If you wish to request access to, correction of, or deletion of your personal information, please contact Tecwise using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing your request.
Your request should provide sufficient information for us to understand who you are, what information you are requesting, and what action you would like us to take.
Tecwise will process valid requests in accordance with applicable legal requirements.
16. Special Personal Information
Certain categories of information may constitute "special personal information" under applicable South African law.
Tecwise does not ordinarily seek to collect special personal information unless there is a legitimate and lawful reason to do so.
If we need to process special personal information, we will do so only where permitted or required by applicable law and, where necessary, with appropriate consent and safeguards.
You should avoid submitting sensitive information through forms, email, or other Tecwise channels unless we specifically request it and provide an appropriate method for submitting that information.
17. Children's Privacy
Tecwise's services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
Where the processing of a child's personal information is necessary, Tecwise will take appropriate steps to comply with applicable legal requirements.
If you believe that a child has provided personal information to us without the required consent or authorisation, please contact us so that we can investigate and take appropriate action.
18. Links to Other Websites
Our website may contain links to third-party websites, applications, or services.
Tecwise is not responsible for the privacy practices, content, security, or policies of third-party websites.
Once you leave the Tecwise website, you should review the privacy policy of the third-party website before providing any personal information.
19. Social Media
Tecwise may operate or maintain profiles on third-party social-media platforms.
Your interactions with those platforms may be governed by the privacy policies and terms of the relevant platform.
Tecwise may receive information from social-media platforms when you interact with our pages or content, subject to your privacy settings and the policies of the relevant platform.
20. Automated Decision-Making and Profiling
Where applicable, Tecwise may use automated systems or analytics tools to assist with service delivery, fraud prevention, security, personalisation, or business analysis.
Where automated decision-making or profiling has a significant impact on you and is regulated by applicable law, Tecwise will take appropriate steps to comply with applicable legal requirements.
21. Business Transactions
If Tecwise is involved in a merger, acquisition, restructuring, sale of assets, investment, financing, or other corporate transaction, personal information may be transferred as part of that transaction where legally permitted.
Where required, we will take reasonable steps to ensure that the receiving party handles personal information in accordance with applicable privacy requirements.
22. Accuracy of Personal Information
Tecwise aims to maintain accurate and reasonably up-to-date personal information.
You should notify us if your personal information changes or if you become aware that information we hold about you is inaccurate or incomplete.
We may take reasonable steps to verify information before making material changes to our records.
23. Complaints
If you believe Tecwise has processed your personal information unlawfully or has failed to comply with applicable privacy requirements, you are encouraged to contact us first so that we can investigate and attempt to resolve the matter.
You may also have the right to lodge a complaint with the Information Regulator of South Africa or another competent regulatory authority.
24. Changes to This Privacy Policy
Tecwise may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, applicable laws, regulations, or privacy practices.
When changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where changes are material and notification is legally required, Tecwise will provide appropriate notice.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
25. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a privacy-related complaint, please contact Tecwise.
Tecwise
Privacy / Information Officer: Enrico Vermaak
Email: support@tecwisegroup.com
Telephone: +27 87 654 6140
Physical Address: 29 Drongo Street, Centurion, South Africa
Please include "Privacy Request" in the subject line of an email where appropriate.
Acceptance of This Privacy Policy
By using the Tecwise website, products, or services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable law requires your consent to a particular form of processing, Tecwise will request that consent separately.
Nothing in this Privacy Policy limits any rights you may have under applicable law.